Policies

Return Policy

 

We want you to be 100% happy with the goods you order, the service you receive and the way we apply your logo or branding. In addition, we guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you have a quality concern, please contact us. 


Disclosures/Copyrights

 

All content on this website is the property of Gelt Gifts Ltd or its content suppliers and is protected by local and international copyright laws. The specific layout and arrangement of all content on this site is the exclusive property of Gelt Gifts Ltd and is protected by local and international copyright laws. Any modification, duplication or distribution of the content of the site is strictly prohibited. 

Disclaimer

 

Gelt Gifts Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site or product information. To the full extent permissible by law, A&A Marketing Ltd disclaims all warranties, express or implied, regarding merchantability and fitness for a particular use. Gelt Gifts Ltd will not be liable for any damages due to misuse of the site including but not limited to direct, indirect, incidental, punitive or consequential damages. 

Applicable Law

 

This site is created and controlled by Gelt Gifts Ltd. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.

General Information

Prices

 

The prices shown are for the quantity stated, and are exclusive of VAT and carriage. Should your requirements be for a larger or smaller quantity please contact our sales department.

One Print Colour Included

 

Unless stated otherwise the prices include a one colour print in one position. For additional print costs, engraving and other print requirements please contact our sales team.

Printed Proofs

 

Printed proofs are available as pre-production samples, for additional costs and lead times please contact our sales department.

Artwork

 

We require artwork for every personalised order. Unless supplied or otherwise agreed, artwork will be charged out at our usual studio rates. If providing your own artwork, please check with us for the correct format required.

Origination

 

All screens, dies, plates, or embroidery tapes are charged extra at cost. Please call to confirm price.

Colour Reproduction

 

Our standard colours for use when screen and pad printing are as follows: black, white, silver, gold, yellow, orange, red, light green, medium green, light blue, medium blue and dark blue. If a specific pantone colour is required then a charge will be applied, please contact our sales department, please note that pantone colours cannot be exactly matched on nylon products and may differ slightly if printed onto different surfaces and material colours other than white.

Printing on Metal Goods

 

We are unable to guarantee the print durability on metal items, and would therefore, strongly recommend laser engraving.

Plain Goods

 

A discount from the prices is available on items taken without print. As the discount varies according to the quantity and item, please contact our sales department.

Product Specification

 

All products featured on this web site are correct at the time of going live, however, no responsibility can be accepted by Gelt Gifts Ltd for any product which may be altered or withdrawn by the manufacturer. E & O.E

Company Logos

 

Products carrying names or trademarks shown on our web site do not necessarily imply that the products have been supplied to or endorsed by the owner of the trademarks, but are meant to be representative of the effects that can be achieved by the creative personalising of merchandise.

Quantities

 

All printed orders are subject to a production of 5% over’s or unders, these will be charged for accordingly. If an exact quantity is required for your order there will be a nominal charge, according to product and quantity, please contact our sales department for prices.

Delivery of your Order

 

We always endeavour to deliver your order as quickly as possible, most being available in 2-4 weeks from artwork approval. However, should you have a specific event or deadline to meet, please contact our sales department who can advise on how best we can meet your requirements.

Delivery Dates

 

All delivery dates are an estimate only and no consequence for delay, howsoever caused can be taken by Gelt Gifts Ltd.

 

An administration charge will be made on all cancelled orders, together with the charge for any work carried out including artwork and samples up until the date of written cancellation.

Terms and Conditions

Payment Terms

 

First orders are processed on pro forma bases. Payment (on pre-approved credit accounts) shall be made in full within 28 days of invoice, unless special settlement terms have been agreed by us in writing.

Passing of Title and Risk

 

The risk in the goods shall pass to you on delivery. All goods delivered or not, remain our property until payment is received in full.

Products

 

We reserve the right to alter any details or design of products illustrated without notice and while every effort is made to describe goods accurately no warranty is given as to accuracy and no responsibility will be accepted for error or misdescription resulting in loss.

Prices

 

Where applicable all prices are exclusive of VAT & carriage where applicable.

Delivery

 

Every effort will be made to deliver on time, but any delivery specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special rush deliveries can usually be arranged but will usually be subject to additional charges.

Quantity Variation

 

We shall be deemed to have fulfilled our contract by delivering of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the delivered quantity.

Claims

 

All claims arising must be made in writing within 5 days of delivery.

Liability

 

Any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

 

We can accept no responsibility for loss or damage arising from the supply of the goods under this contract unless you have fully complied with the notification of claims procedure stated in clause 7.

Cancellation Charges

 

A charge will be made on all cancelled orders, together with the charge for all artwork carried out up to the date of cancellation.

Samples

 

These will be submitted on approval and will be charged for at the single rate plus P&P or carriage

Overdue Accounts

 

We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Force Majeure

 

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to produce materials or articles except at higher prices due to any cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.